Refunds, Cancellations, And Billing Questions

This Refund Policy explains how SecOpsium handles subscription cancellations, first-charge refund requests, and billing questions for self-serve paid plans.

Enterprise, custom, or separately negotiated agreements may include different billing and refund terms. If a signed agreement applies, that agreement controls for that customer.

The Free plan has no subscription charge. If you only use the Free plan, there is nothing to cancel or refund.

If you upgrade from Free to a paid plan, the paid plan terms described on this page apply from the time the first payment is processed.

For self-serve subscriptions, you may request a refund of your first paid subscription charge within 14 days of the charge date.

We review good-faith refund requests promptly. When a refund is approved, paid features may be removed from the workspace or account associated with that charge.

You can cancel a self-serve subscription before the next renewal to prevent future charges. Cancellation does not automatically refund the current billing period.

Refunds for renewals, partial months, unused time, or accidental continued use are reviewed case by case unless a refund is required by applicable law.

We may deny a refund request when the account shows abuse, fraud, violation of the Terms of Service, excessive use inconsistent with a trial evaluation, or repeated refund requests.

We may also deny requests for charges that are outside the stated refund window, unless applicable law requires otherwise.

Email us from the account email address used for billing. Include your workspace name, the charge date, and a short explanation of what happened.

Do not include passwords, API keys, repository secrets, or sensitive code in your refund request. We do not need secrets to review a billing issue.

• Send requests to the contact email listed on this page.
• Use the subject line: Refund Request.
• Most requests are reviewed within a reasonable support window after we receive the needed account details.

Approved refunds are sent back through the original payment method when possible. Your bank, card provider, or payment processor may take additional time to show the refund on your statement.

Taxes, currency conversion, bank fees, or payment processor fees may be handled differently depending on the payment method and applicable law.

Nothing in this policy limits any non-waivable refund, cancellation, or consumer rights you may have under applicable law.

If a law gives you stronger rights than this policy, we will follow the law that applies.

We may update this Refund Policy as SecOpsium plans, billing flows, or legal requirements change.

When we make material changes, we will update the date on this page and may provide additional notice through the product or by email.